Patient Care Quality Office at 13450 102nd Avenue, Surrey

Provides an accessible, visible and transparent point of contact for patients, residents, family members and or their representatives to share feedback, compliments or concerns about quality of care within the Fraser Health Authority.

Individuals that bring care concerns to the PCQO can expect that their concerns will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.
Agency
Fraser Health
Physical Address

13450 102nd Avenue, Surrey, BC V3T 5X3

Phone Numbers
Toll Free Line: 1-877-880-8823
Main Fax: 604-463-1888
Eligibility
Open
Application Process
Compliments or care concerns can be addressed to the person who provided the service, or to the manager of the service area. If a concern remains unresolved after discussing the issue with the service area, call the Patient Care Quality Office for assistance or for an in person appointment.
Hours
Monday
08:30 - 16:30
Tuesday
08:30 - 16:30
Wednesday
08:30 - 16:30
Thursday
08:30 - 16:30
Friday
08:30 - 16:30
Closed statutory holidays
Main Website: https://www.fraserhealth.ca/about-us/compliments-and-complaints
Languages
English
Service delivery
In Person
Coverage Area
Surrey-North Delta
Fraser Northwest
Ridge Meadows
Langley
South Delta (Formerly Delta-Tsawwassen)
Burnaby
Mission
Chilliwack-Hope-Agassiz
Abbotsford
Accessibility
Wheelchair accessible