Patient Care Quality Office at Kelowna Community Health & Services Centre

Provides an accessible, visible and transparent point of contact for patients, residents, family members and or their representatives to share feedback, compliments or concerns about quality of care within the Interior Health Authority.

Individuals that bring care concerns to the PCQO can expect that their concern will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.
Agency
Interior Health
Physical Address

505 Doyle Avenue, Kelowna, BC V1Y 0C5

Phone Numbers
Toll Free Line: 1-877-442-2001
Main Fax: 250-870-4670
Eligibility
Open
Application Process
See website for guidance in submitting feedback. Call or email the Patient Care Quality Office for assistance or for an in person appointment.
Documents Required

Feedback Form: https://www.interiorhealth.ca/information-for/patients-and-visitors/patient-care-quality-office/submit-patient-care-feedback

Hours
Monday
08:00 - 16:00
Tuesday
08:00 - 16:00
Wednesday
08:00 - 16:00
Thursday
08:00 - 16:00
Friday
08:00 - 16:00
Closed statutory holidays
Main Website: https://www.interiorhealth.ca/information-for/patients-and-visitors/patient-care-quality-office
Languages
English
Service delivery
In Person
Coverage Area
Thompson Region
Interior Rural and Remote
South Okanagan Similkameen
Shuswap North Okanagan
Revelstoke
East Kootenay
Central Okanagan
Kootenay Boundary
Central Interior Rural
Accessibility
Wheelchair accessible