Patient Care Quality Office at Royal Jubilee Hospital

Provides an accessible, visible and transparent point of contact for patients, residents, family members and or their representatives to share feedback, compliments or concerns about quality of care within Island Health.

Individuals that bring care concerns to the PCQO can expect that their concern will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.
Agency
Island Health
Physical Address

1952 Bay Street, Victoria, BC V8R 1J8

Phone Numbers
Toll Free Line: 1-877-977-5797
Business Line: 250-370-8323
Eligibility
Open
Application Process
Compliments or care concerns can be addressed to the person who provided the service, or to the manager of the service area. If a concern remains unresolved after discussing the issue with the service area, contact the Patient Care Quality Office for assistance.
Hours
Monday
08:30 - 15:30
Wednesday
08:30 - 15:30
Closed statutory holidays
Main Website: https://www.islandhealth.ca/patients-visitors/patient-care-quality-office
Languages
English
Service delivery
In Person
Coverage Area
Campbell River and District
Nanaimo
North Island
Cowichan
Comox Valley
Victoria
Salt Spring Island
Saanich Peninsula
Long Beach
Port Alberni
Accessibility
Wheelchair accessible