Patient Care Quality Office

Patient Care Quality Office

PCQO
Provides an accessible, visible and transparent point of contact for patients, residents, family members and or their representatives to share feedback, compliments or concerns about quality of care within Vancouver Coastal Health.

Individuals that bring care concerns to the PCQO can expect that their concern will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.
Agency
Vancouver Coastal Health

855 West 12th Avenue, Vancouver, BC V5Z 1M9

Patient Care Quality Office at Vancouver General Hospital - Leon Judah Blackmore Pavilion
Phone Numbers
Toll Free Line: 1-877-993-9199
Main Fax: 604-875-5545
Eligibility
Open
Application Process
Compliments or care concerns can be addressed to the person who provided the service, or to the manager of the service area. If a concern remains unresolved after discussing the issue with the service area, contact the Patient Care Quality Office for assistance.
Monday
08:30 - 16:30
Tuesday
08:30 - 16:30
Wednesday
08:30 - 16:30
Thursday
08:30 - 16:30
Friday
08:30 - 16:30
Closed statutory holidays
Main Website: https://www.vch.ca/en/about-us/contact-us/compliments-and-complaints/patient-care-quality-office
Languages
Punjabi
German
French
Farsi
English
Brochures available in Traditional and Simplified Chinese
Service delivery
In Person
Coverage Area
Sunshine Coast
Sea to Sky
qathet
Vancouver
Richmond
North Shore
Bella Coola
Accessibility
Wheelchair accessible

Other programs provided by Vancouver Coastal Health