Patient Care Quality Office

Patient Care Quality Office

Provides an accessible, visible and transparent point of contact for patients, residents, family members and or their representatives to share feedback, compliments or concerns about quality of care within the Fraser Health Authority.

Individuals that bring care concerns to the PCQO can expect that their concerns will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.
Agency
Fraser Health

13450 102nd Avenue, Surrey, BC V3T 5X3

Patient Care Quality Office at 13450 102nd Avenue, Surrey
Toll Free Line: 1-877-880-8823
Main Fax: 604-463-1888
Application Process
Compliments or care concerns can be addressed to the person who provided the service, or to the manager of the service area. If a concern remains unresolved after discussing the issue with the service area, call the Patient Care Quality Office for assistance or for an in person appointment.
Eligibility
Open
Main Website: https://www.fraserhealth.ca/about-us/compliments-and-complaints
Service delivery
In Person

Other programs provided by Fraser Health