Patient Care Quality Office

Patient Care Quality Office

Provides an accessible, visible and transparent point of contact for patients, residents, family members and or their representatives to share feedback, compliments or concerns about quality of care within Island Health.

Individuals that bring care concerns to the PCQO can expect that their concern will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.
Agency
Island Health

1952 Bay Street, Victoria, BC V8R 1J8

Patient Care Quality Office at Royal Jubilee Hospital

Patient Care Quality Office at Nanaimo Regional General Hospital
Toll Free Line: 1-877-977-5797
Business Line: 250-370-8323
Application Process
Compliments or care concerns can be addressed to the person who provided the service, or to the manager of the service area. If a concern remains unresolved after discussing the issue with the service area, contact the Patient Care Quality Office for assistance.
Eligibility
Open
Main Website: https://www.islandhealth.ca/patients-visitors/patient-care-quality-office
Service delivery
In Person

Other programs provided by Island Health